Terms and Conditions

Terms and Conditions

Thanks for shopping at TWI Fashion.

If you are not entirely satisfied with your purchase, we’re here to help.

Making an order/purchase

By placing an order via our Website you are making an offer and commitment to purchase products and/or services in accordance with these Terms listed below.

Payments

Payment for an order is made online through our Website. You must pay for the Products at the time of placing your order using the Website.

We accept PayPal payments only. You must comply with the relevant terms and conditions of Paypal.

Your order is not recorded or processed until payment is received.

Delivery

Your order will be delivered to you through your nominated third-party courier. Upon confirmation of shipment/order, you are agreeing to accept any risks involved in transportation. We cannot guarantee delivery times, including due to reasons beyond our control. All delivery estimations are provided based on general data available to public

Each individual order will be shipped as a separate order and cannot be combined.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase. 

You have completed the online Return Form to authorise your return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will issue a credit voucher for your returned items to use on an exchange in different sizes or your next purchase online.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

In the event that the return postage cost has not been covered by the customer for a return, without our prior express written permission, we reserve the right to withhold the return postage cost from the total reimbursement amount for the returned item/s

Contact Us

If you have any questions on how to return your item to us, Please contact us via “Contact Us” page.